The Sommet Education Global Talent Development portfolio is a collection of premium, bespoke learning opportunities that are focused on professionals working in hospitality, the experience economy and other customer-centric business sectors.
Courses are especially relevant for anyone looking to take the next steps up the managerial ladder. Each of the 12 discrete topics has a face-to-face element, supported by digital learning modules with the flexibility to be accommodated into busy lives.
You can opt for our standard format courses or take the opportunity to have course content tailored to your own or your organization’s needs. Courses can be delivered at our global network of campuses, on-site at your business premises, or at an external location of your choice.
Who should participate?
Supervisory level, middle and senior management
Content at a glance
Three modules – click the button below for more detailed information
Key learning outcomes
Acquire the skills and knowledge to successfully transition to the role of hotel General Manager.
Course format
9-12 months including:
13 days face-to-face
4-8 weeks online learning
Who should participate?
Supervisory level, middle and senior management, owners and board members
Content at a glance
- Revenue management
- Corporate finance
- Asset management
- Real estate finance
Key learning outcomes
Greater understanding of the strategies and business concepts of revenue management, also corporate and real estate finance; exposure to the latest analytical tools and techniques for effective asset management.
Course format
5 days face-to-face
2-4 weeks online learning
Who should participate?
Supervisory level, middle and senior management
Content at a glance
- Managing performance
- Workforce planning
- Performance coaching
- Interview techniques
- Talent management
- Organizational behaviour
Key learning outcomes
Become better equipped to perform competency-based interviews; manage performance issues; design and implement talent management processes.
Course format
3 days face-to-face
2-4 weeks online learning
Who should participate?
Supervisory level, middle and senior management, owners and board members
Content at a glance
- Digital
- Social media
- Brands
- PR & Communications
- Business Relationship Development
Key learning outcomes
Deeper understanding of key marketing and communication tools, their roles within global organizations and the practical elements of using them.
Course format
3 days face-to-face
2-4 weeks online learning
Who should participate?
Supervisory level, middle and senior management, owners and board members
Content at a glance
- Presentation skills
- Emotional intelligence
- Empowerment
- Coaching/mentoring
- Cultural diversity
- Personal awareness
- Conflict resolution
- Change management
- Strategic mindset
- Mindfulness
Key learning outcomes
Increased self-awareness in terms of skills and personality traits; insight into the principles of agile leadership and the practical steps that lead to a more positive team environment.
Course format
5 days face-to-face
2-4 weeks online learning
Who should participate?
Senior management, owners and board members
Content at a glance
- Mergers & acquisitions
- Board practices
- Business expansion
- Hotel development
- Managing upwards
- Influencing & negotiating
Key learning outcomes
Greater insight into the needs and interests of owners and management companies; tools for more effective relationship building and for negotiating with, and influencing, others.
Course format
2 days face-to-face
2-4 weeks online learning
Who should participate?
Supervisory level, middle and senior management, owners and board members
Content at a glance
- Business intelligence
- Digital disruption
- Technology analysis
- Hospitality data visualisation
Key learning outcomes
Deeper understanding of the increasing roles played by new technology and innovations within the hospitality industry; how to evaluate these tools in order to choose those which best support the business.
Course format
2 days face-to-face
2-4 weeks online learning
Who should participate?
Middle and senior management, owners and board members
Content at a glance
- Strategies
- Managing SMEs
- Design & development
- Family business
- Event management
- Risk management
- Project management
Key learning outcomes
More rounded understanding of the risks confronting start-ups and SMEs in the hospitality and tourism sectors, along with the knowledge and tools to address them strategically; includes practical module focused on events management.
Course format
5 days face-to-face
2-4 weeks online learning
Who should participate?
Middle and senior management, owners and board members
Content at a glance
- Theories
- Frameworks
- Corporate alignment
- Business conduct
- Legal aspects
Key learning outcomes
Practical application of corporate governance theories and frameworks relevant to specific governance structures; stronger grasp of the role of the board of directors in shaping company strategy and protecting shareholder interests.
Course format
2 days face-to-face
Who should participate?
Supervisory level, middle and senior management, owners and board members
Content at a glance
- Business management
- Spa development journey
- Innovation & technology
- Thoughtful nutrition
- Medical spa
- Spa certification
Key learning outcomes
Exposure to the latest trends and technological innovations in the spa & wellness industry; practical skills to take a centre from concept to successful reality.
Course format
3 days face-to-face
2-4 weeks online learning
10 days face-to-face (across 4 months) plus 8 weeks of online learning and 5 weeks’ project work for ‘Spa Certification’ course
Who should participate?
Supervisory level, middle and senior management
Content at a glance
Luxury:
- Creating perceptions
- Customer concepts
- Brand identity
- Emotional experience
Customer experience:
- Front office
- Concierge
- Guest relations F&B
- Housekeeping
- Engineering
Key learning outcomes
Ability to learn from, and adapt, luxury market concepts to drive customer service excellence across all facets of the organization; manage customer service issues more effectively; identify new methods to promote customer offer.
Course format
5 days face-to-face
2-4 weeks online learning
Who should participate?
Supervisory level, middle and senior management
Content at a glance
- Patisserie
- Bakery
- Gastronomy
- Bar
- Wine & spirits
- Food trends
Key learning outcomes
Absorb the latest food & beverage trends and their impact on the hospitality industry; see, smell and taste high end gastronomy and experience the fanatical attention to detail that comes with it.
Course format
5 days face-to-face
2-4 weeks online learning
The Sommet Education Global Talent Development portfolio offers a range of open courses to meet individuals development needs.
Courses are designed to fit your lifestyle and are delivered at various locations around the globe.
Explore the current open courses offer below.
